Terms and Conditions
WE LOOK FORWARD TO FILLING YOUR ORDER.
All orders are subject to review and approval.
We try to keep a large inventory of all items. Occasionally, we are out of specific items. In some cases a phone call may not be possible related to the shipping option chosen. If this were to occur, we will attempt to let you know by email. In the event we can not reach you we will delete the item from the order and ship immediately.
All orders are processed promptly. It is our goal to ship your order within 1 business days of its receipt. Generally, we ship via USPS First Class, Priority Mail, EMS or other services depending on your location. All shipping charges including duties, (when applicable to overseas locations) are the customer's responsibility. Please allow enough transit time when ordering for a particular event. We recommend that you, (our customer) be at the delivery location to sign for and take possession of the shipment directly from the carrier. We take NO responsibility for lost, stolen or pilfered cartons left at unattended locations. If we have your e-mail address, you will be sent tracking information the day your package leaves our warehouse. PLEASE NOTE: Timely deliveries of product hinges on the carier company keeping to their posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to "Acts of God", such as poor weather. If an "Act of God" is blamed by the shipping company for a delayed delivery and you miss your required in hands date, we will allow you to REFUSE the order (for that reason only), and offer a refund of MERCHANDISE only. Freight charges (both directions) can NOT be refunded.
On request, shipments can be expedited using a variety of methods. . These services are significantly more expensive than normal ground freight and you will be charged accordingly. Expedited orders will go signature required and UVstuff.com is not responsible for missed packages as a result of non delivery if signature cannot be obtained by the courier company.
PRODUCT RETURN POLICY:
Internet images and descriptions may not always accurately reflect the color, style, or size of a particular product. Since our merchandise is NOT SOLD ON APPROVAL any AUTHORIZED return requesting a refund will be subject to the following : no restocking fee for products returned unopened,15 % restocking fee for opened products.The original shipping charges are not refundable, is entirely the client repsonsability. Refunds will be made to the original payment method. No returns will be accepted past 30 days from delivery.
Return shipping address will be provided depending on your location.
DEFECTIVE, SHORTAGE & LOST CARTON POLICY:
When appropriate, replacements for defective merchandise will be shipped out only upon AUTHORIZED return and inspection of the goods claimed defective. Authorized returns due to defective merchandise will have new merchandise replaced or payment refunded. Claims for defective products must be made and returned back to us within 30 days of the customer's date of receipt. Freight charges for returning defective products are the customers responsibility. Claims of product shortages must be made within 7 business days from date of customers receipt. SUBSTANTIATED CLAIMS for shortages will be replaced.
DAMAGED MERCHANDISE CLAIMS:
Most damage to products occur due to rough handling by the transportation company. We cannot be held responsible for breakage, damage or loss of merchandise while in transit. All transport companies require damage claims to be reported immediately (within 7 days of receipt) of the damaged shipments. To accomplish this, call us immediately (within those 7 days of receipt of damaged shipments), we will initiate a claim with the transport company on your behalf. The original carton(s) must be held for carrier inspection. Claims of breakage on inflates will not be credited due to nature, price and origin of merchandise.